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Titan Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.898% Positive (52 reviews)

Ratings based on data collected by third party reviewing platform.

5
87%
4
12%
3
2%
2
0%
1
0%

Latest Titan Direct customer service reviews

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Excellent

Michael Brand, Fife
23 November 2024 08:39

Good customer service. Hassle free purchase

That is really great to hear, thank you for your review.

Great chairs. The only minor comment was that the courier tried to deliver these early but did not notify me which ended up as a failed delivery. This was quickly rectified by Titan

Pleased overall

Thank you for the feedback and we apologise for the eager delivery driver too.

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Good

Trusted Customer
11 November 2024 08:04

Everything was is very good.

Thank you very much for taking the time to leave positive feedback.

Excellent chairs we have bought them before from yourselves.

Great to hear, thank you for the 5 star review.

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Excellent

Trusted Customer
11 October 2024 05:20

Item delievered in an open, wet and damaged box.

Thank you for your review. I am very sorry that the packaging was wet - Did the driver explain why this was at all? I hope that this did not cause any issues for you, and I am very pleased that you have left a 5 star review in spite of the soggy box.

Looks like a strong stable chair.

Could do with some rubber feet to prevent deflection in the legs on laminated floors.

Thank you very much for taking the time to leave great feedback.

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Excellent

Mercy, London
3 August 2024 06:10

'I am very happy and well definitely buy more products from this company nex'

Good service and delivery and packaging was also great

Thank you very much for taking the time to leave such great feedback.

The quality of this chair is top notch. I recommend this chair

Great to hear, thank you.

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The best quality chair I’ve bought. I fully recommend this chair

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Excellent

Trusted Customer
21 June 2024 08:19

'Nice sturdy chairs easy to keep clean'

Very good -advised of delivery etc

Thank you very much for taking the time to leave really great feedback.

Nice study chairs. These are actually used by adults in our nursery setting so that they are able to sit low with the children

Fantastic to hear, thank you for the really great feedback.

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Good

Trusted Customer
10 June 2024 12:44

efficient with quote reasonable price.
good communication on delivery date.
delivery driver friendly and accommodating.

Thank you for your really great review of the Titan One Piece chairs, it is very much appreciated.

one piece so no wasted with construction.
sturdy and durable
nice range of colours

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strong sturdy chairs all one piece so no fixings to come loose.
Nice bright colours washable easy to keep clean.

Fantastic to hear, thank you for the feedback.

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Excellent

Anonymous, Hailsham
4 June 2024 10:19

'Great chair'

Quickly received order

Thank you for the 5 star review of our service.

Sturdy, easy to clean and great colours

The Titan One Piece chairs are really great, thank you for the feedback.

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Excellent

Donna Thomas, Tunbridge wells
20 April 2024 10:36

'Great study chair. Speedy delivery.'

Very speedy delivery.

Daughter’s back was hurting from studying for a levels so she asked for a chair like hers at school. Provides lumbar support. She’s very happy bunny.

Thank you very much for taking the time to leave such great feedback for your new Titan chair, we appreciate the really positive review.

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Excellent

Louise Kelly, London
18 April 2024 10:37

Excellent

Michael Baines
19 January 2024 09:39

Product arrived promptly and was of very good quality